Live chat is the fastest way to get an answer. Use it for most questions.

• How to open chat: tap the chat bubble on the website or in the app. Or go to Help Center > Live Chat.
• Access: general questions work without login. For account issues, log in first so the agent can view your profile.
• Best for: deposit or withdrawal status, login lockouts, bonus terms in Bangla, quick how-to steps, support game or bet checks.
• Hours and languages: 24/7 in Bangla and English.
• Expected response: queue time 30 seconds to 2 minutes. Most issues are solved in 5 to 15 minutes.
• Tips for faster Baji Live live support: share username, registered phone or email, relevant transaction ID, and screenshots. Keep the chat window open. Avoid opening multiple chats for the same case.

Email is best for detailed cases or when you need a record of the conversation.

• How to send: open Help Center > Email or Contact Form on the website or app. Your message goes to the official support email.
• What to include: username, registered phone or email, clear subject, full description, dates and times, and any screenshots or files.
• Use cases: KYC and account verification, payment disputes, bonus or promotion queries, responsible play requests, formal complaints.
• Addresses and routing: use the form to reach the right team such as Account/KYC, Payments, Promotions, or Technical.
• Expected response: first reply in 2 to 8 hours. Complex reviews can take up to 24 hours.
• Tips for faster customer service: use a subject like “KYC – NID verification – username”. Send one thread per issue. Reply in the same thread if asked for more details.
• Security note: submit documents only through the form inside your account on Baji Live website or app.

Phone support is available as a call-back service in Bangladesh.

• How it works: request a call-back via Live Chat or the Email/Contact Form. You will receive a call from an agent.
• Best for: urgent payment holds, KYC escalations, security concerns, account recovery when chat is not possible.
• Hours: call-backs daily 10:00 to 22:00 BST. Languages: Bangla and English.
• Numbers: no public free number or support number is advertised for security. There is no helpline number 24/7 published for security. The Baji Live helpline number is confirmed inside your account after a call-back is scheduled.
• Expected response: call-back in 15 to 60 minutes during hours. Many issues are resolved on the first call. Follow-up updates may arrive by email or chat.
• Tips to speed up customer support: have username, last successful deposit method, and recent transaction IDs ready. Call during off-peak times like early afternoon when possible. Use a quiet line.

Messaging apps are useful for quick updates and simple questions. Use only verified links from the website or app.

• Platforms: WhatsApp, Telegram, Facebook Messenger, and X. The official links are in the footer and in Help Center > Social.
• Best for: service updates, simple account questions, status checks, joining the announcements channel, or asking where to find a feature.
• Contact method: tap the platform icon and send your message. Do not share passwords or OTPs. Share only your username and brief details.
• Expected response: 10 to 30 minutes in normal hours. During big events it can take 1 to 2 hours.
• Tips: keep messages short, one issue per thread, and attach screenshots. If asked for sensitive data, move to in-site chat or email.
• Safety note: avoid unofficial pages. If unsure, confirm in Baji Live customer support chat first.

Technical support helps when the site, app, or a game has an error.

• How to reach: open Live Chat and choose Technical Support, or use the Email/Contact Form and pick Technical. Your case goes to the right engineers.
• Issues handled: login errors or 2FA problems, OTP not received, payment failures in bKash or Nagad, bet not settling, frozen game rounds, app crash, geolocation or connection issues.
• What to provide: device model, OS version, app version, browser if using website, network type, time of issue, steps taken, error code, and screenshots or screen recording.
• Expected response: triage in 5 to 15 minutes in chat. Email triage in 2 to 8 hours. Fix times vary by provider and can take up to 72 hours.
• Tips for faster resolution: update the app, clear cache, try a stable connection, avoid VPN for payments, and keep the game open for review if stuck.
• Note: for payment problems, include gateway reference or transaction ID. This helps the Baji Live support team trace the payment quickly.

Priority service is available for higher tiers.

• Access: once qualified, open the VIP menu to contact your manager. You also get priority chat and a dedicated email route.
• Best for: high-value payment reviews, account limits, event invites, and urgent technical issues.
• Contacts: priority chat queue in the app, VIP email shown in My Account > VIP, and a dedicated call-back line when needed.
• Expected response: priority chat under 1 minute. Call-back within 15 minutes during hours.
• How to qualify and get the most from it: verify KYC, maintain activity levels, keep notifications on, and update your preferred language. For urgent cases, start in chat and mention VIP in the first line.
• Reminder: Baji Live customer service may adjust eligibility based on account status and local rules.